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Shipping and Returns

Shipping Cost

 

We use all UPS shipping solutions to provide the best possible service to our customer. Orders usually ship within 7-10 business days (if we have to order any of your items). We are unable to ship International orders at this time. Products cannot be shipped outside the US at this time.

 

Our shipping is FREE for every order over $100. We will ship via UPS Ground, UPS SurePost or UPS Mail Innovations depending on the items you order.

 

We offer expedited shipping (Overnight, 2nd Day, etc.) upon request. Because of the nature of our products and the various sizes and weights, expedited shipping costs can vary greatly. If you are interested in expedited shipping, please contact our customer service department at (866) 727-8218.

 

Tax

 

Orders shipping to the state of Arkansas are subject to a 9.25% sales tax.

States other than Arkansas: no sales tax.

 

Payment Methods

 

We accept the following forms of payment for your order:

 

Visa, MasterCard, Discover, American Express, and PayPal.

 

ALL PRICES ARE IN US DOLLARS - WE ACCEPT NO FOREIGN CURRENCY, CHECKS OR MONEY ORDERS

 

Contact Information

 

Trails Edge
2429 N. Gregg St.
Fayetteville, AR 72703

Email: info@trailsedge.com

Phone: (866) 727-8218

 

Return Policy

 

What is trailsedge.com‘s return policy?

We offer a 100% money back guarantee within 30 days with the following necessary exceptions:

  • Customer must pay for shipping on returns. No “postage due” returns will be accepted and no credits will be issued for shipping charges.
  • Items must be returned within 30 days from receipt of merchandise in the original packaging and original unused condition. Laundered items or items missing manufacturer tags cannot be returned. Please be sure the UPC tags are attached to the returned items.
  • Once your return is received and inspected by the returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note the depending on your credit card company; it may take an additional 2-10 business days after you credit is applied for it to post to your account.
  • Shoe returns and other boxed items must be inside the non-taped, undamaged box in which they were originally packaged. Please do not tape or attach postage directly to the box.
  • If a replacement box is necessary for boxed merchandise that has been taped or damaged, the refund will be subject to a $3.50 deduction.
  • Embroidered sales are final and cannot be returned or exchanged.
  • Disposable glove and food or edible product sales are final and cannot be returned or exchanged.
  • Returns that are not in a condition to be resold are subject to a 15% restocking fee.

 

If you’re not satisfied with some of the items you ordered, we want to make your return as easy as possible. Repackage the returns in the original shipping container if it’s still handy, and ship the items to:

 

Acumen Brands Returns
2429 N. Gregg St.
Fayetteville, AR 72703

 

Please fill out the return form on the back of your invoice or enclose a note with your order number and name, to help us process your return more quickly. The cost of returned items will be refunded to your original payment instrument (credit card, paypal, etc.) as soon as possible.

 

Exchanges

 

Although the customer is responsible for return shipping cost, we will cover the cost to ship the replacement item. Because of shipping times, it may expedite the process if you request a refund on the existing product and place a new order online rather than requesting an exchange.